Refund policy

Every Calderlane product is made to order and personalized just for you. Because your sign is printed with your custom text and can't be restocked or resold, we do not accept returns or exchanges on personalized items that were produced correctly as ordered.

If something is wrong with your order, we'll make it right. Contact us within 30 days of delivery if your item arrives damaged, defective, misprinted, or if you receive the wrong item, size, or color. Email us at support@calderlane.shop with your order number and a photo of the issue, and we'll send a free replacement or issue a full refund — your choice. You don't need to ship anything back.

Please double-check your personalization before ordering. We print exactly what you type, including spelling, capitalization, and punctuation. We can't offer refunds or replacements for errors in the text you submitted. If you spot a mistake right after ordering, email us immediately — if production hasn't started, we'll correct it at no charge.

Order cancellations. Because production begins quickly, orders can only be cancelled or modified before production starts. Contact us as soon as possible and we'll do our best to catch it.

Refunds. Approved refunds are issued to your original payment method within 10 business days of approval. Banks and card issuers may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@calderlane.shop.

Questions? Reach us anytime at support@calderlane.shop — we respond to every message.